Emerald Card Solutions Limited is the company behind Emerald Gift Cards brand. Our aim is to supply payment card solutions to the general public and corporate entities across the nation through the provision of a market leading multi-store gift cards and corporate cards that help streamline business processes which involves cash handling. We work in a fun and fast paced environment that encourages entrepreneurial spirit and drive. You should be excited about being in a high volume sales environment, solving sales challenges, and helping people. Job Title: Customer Services Officer Location: Lagos Main Responsibilities: Providing help and advice to customers on Emerald’s products and services Handling telephone, online and occasionally face-to-face enquiries from customers Keeping accurate records of discussions or correspondence with customers Maintaining customer records by updating customer account information Resolving product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommending Emerald products or services to potential customers by collecting customer information and analyzing customer needs Being involved in staff recruitment and training Devising and maintaining office systems, including data management and filing Screening phone calls, enquiries and requests, and providing responses within stipulated timeframe Organizing / maintaining diaries and making appointments Dealing with incoming email and post, often corresponding on behalf of the senior managers. Educational Qualification: OND/ HND/BSC degree holder preferred but not necessary as we will consider the right experience over qualification Requirements & Skills: Minimum of 1-2 years working experience Competency in computer use especially; Emails, Microsoft Word, Excel and Outlook Exhibit excellent communication skills both written and oral in a professional manner Ability to multi-task and work quickly in a fast paced environment Be able to work on own […]
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